The lmpact of Human Resource Management on Total qualityCase Study of the Ministry of Finance-MuradiyahMunicipality Branch –Libya

Abstract

 The research problem lies in the existence of  a weakness in Total quality  management   at  the ministry  of  Finance –Murada  municipality . Accordingly the research  problem was  formulated through the following questions:

First  the main question : what is the impact  of  Human Resource Management on Total  quality   Management  the Ministry  of  Finance – Murada Municipality ?  Second the sub-questions : what is the impact  of  incentives  on  Total   quality management ?  what is the  impact  of  training  on Total  quality Management ?  what is the impact  of  recruitment  on  Total  quality Management ?

The study  aims  to reach findings and recommendations that assist decision-makers at the Ministry of  Finance in Municipality in achieving Total quality Management  and  to between Human  Resource Management  and Total quality Management . The descriptive and  historical approaches were used  along with  the  case study method and statistical analysis.

The most important findings revealed that the incentive system is considered  highly appropriate  as the administration  provides both material and non-material  incentives to employees without discrimination . The  administration also provides training  to employees according to a specific timetable based on work needs. Ln addition  recruitment  is carried out according  to qualifications with due consideration  given to the required  specialization in selection and appointment.

The study presented a set of  recommendations the most important of which are : further development  of the incentive system  to achieve Total quality Management greater  attention to providing training  opportunities for all employees without discrimination  and considering  the required specialization  in  selection and  recruitment  to ensure  the achievement of  Total  quality management .